Live product — this is the real thing
One platform for incidents, requests, changes and assets. Powered by AI. Built for teams that want powerful tools without the eye-watering price tag.
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A complete ITSM platform with every module you need — out of the box, on day one.
Unified queue across all your teams. Prioritise, assign, and resolve faster with smart workflows and SLA tracking built in.
Every incoming ticket is automatically categorised, prioritised, and routed to the right team. No manual sorting, no dropped balls.
Fractal watches every ticket coming in and automatically spots patterns — before your team even notices. Three VPN complaints in an hour? That's not three tickets, that's an incident waiting to happen.
Plan, approve, and track changes with a full audit trail. CAB workflows, risk scoring, and rollback planning — all in one place.
Track every device, licence, and piece of infrastructure. Link assets to tickets automatically and know your full estate at a glance.
An AI chatbot deflects tickets before they're raised. Users get answers instantly — your team gets breathing room.
Fractal's AI engine handles the grunt work — triaging incoming tickets, detecting trends, automating repetitive tasks, and surfacing insights before they become incidents.
Your team focuses on what matters. The AI handles the noise.
Fractal continuously analyses every ticket coming into your queues — looking for patterns, spikes, and correlations that humans would miss in the noise.
When five people log a VPN issue in the same hour, Fractal doesn't treat them as five separate tickets. It recognises a trend, surfaces it to your team, and suggests raising a Problem ticket — before your CEO's laptop stops working too.
Most ITSM tools take weeks of professional services, training sessions, and painful migrations before a single ticket gets logged. Fractal doesn't.
ServiceNow costs more than some people's salaries. Jira charges you per breath. We think great ITSM tooling should be accessible to every IT team — not just the ones with a six-figure software budget.
No tiers to decipher. No features locked away. No nasty surprises at renewal.
Service Management is live. More tools are on the way — all in one suite, all at a fair price.
Full ITSM platform — incidents, requests, changes, assets, AI triage, and self-service portal.
Network and security monitoring, threat detection, and incident response — integrated with your ITSM workflow.
Plan, track, and deliver IT projects alongside your service operations — no context switching required.
We're not shy about it. Here's how Fractal stacks up against the tools your team might already be considering.
Competitor pricing and features based on publicly available information, April 2026.
Anything not covered here? Email us at hello@fractalsuite.com — we reply quickly.
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